Avanti West Coast partners with GoodMaps for accessible wayfinding – Business Traveller
Avanti West Coast has introduced new wayfinding technology to help visually impaired customers navigate stations independently.
The rail operator has partnered with GoodMaps to offer the smartphone app at Crewe, Stoke-on-Trent, and Rugby stations on the West Coast Main Line.
Customers can download the free GoodMaps Explore app for step-by-step guidance to specific locations within the stations including the ticket office, toilets, taxi rank, platform and refreshments.
The technology works through image recognition technology, which identifies the user’s position when they hold up their device, enabling it to provide accurate directions.
There are also features catering for a range of disabilities, including support for screen readers and the option to select step-free routes.
Avanti said...