Plans to close rail ticket offices have been cancelled – Business Traveller
Plans for the proposed closure of around 860 rail ticket offices in England have been abandoned after a U-turn in government policy.
Rail Delivery Group (RDG) first announced the mass closure of staffed ticket offices this summer, citing that only around 12 per cent of tickets were still purchased this way.
However the cost-cutting proposal sparked major backlash, particularly from unions and disability groups, with the Transport Committee saying measures went “too far, too fast“.
Around 750,000 responses were received by public watchdogs during the consultation process, with 99 per cent of people opposing the proposals.
Today, Transport Secretary Mark Harper revealed the government has told train operators to withdraw their proposals, as they “failed to reach the high threshold of servi...