KLM sees surge in unruly passenger numbers – Business Traveller
KLM has announced plans to cooperate with bodies including the Dutch government and Royal Schiphol Group to tackle the growing issue of unacceptable passenger behaviour.
The carrier said that it had a seen a 100 per cent increase in unruly passenger numbers compared to 2019, with an average of 30 unruly passengers per month recorded in 2023.
Around 60 per cent of incidents took place on board, with 40 per cent occurring in the departure hall, and KLM said that alcohol played a role in more than half of cases.
A letter of intent has been signed by Royal Schiphol Group NV, Transavia, KLM, TUI, Corendon Dutch Airlines, the Royal Marechaussee and the public prosecutor’s office, and follows similar industry-wide declarations made in Ireland and Norway.
Aims include examining how passengers ca...