LNER trials integration of British Sign Language on customer information screens – Business Traveller
LNER has become the first rail operator in the UK to trial sign language videos on its departure information screens.
Several scenes at Doncaster Railway station now display videos translating updates into British Sign Language (BSL), including the departure time of services, the train operator, destination, calling points and platform number.
Any changes to departure times or platforms will also be detailed via sign languages videos, as will updates in the event of delays or cancellations.
LNER is working with Doncaster Deaf Trust and Communication Specialist College Doncaster on the project, with the trial set to run throughout December.
The operator said that if the trial proves successful it will look to introduce integrated BSL videos on to further screens across its network.
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