United launches a new digital sizing tool to help customers determine the right aircraft for their wheelchair
MUMBAI: Chicago-based airline United Airlines has launched a new digital tool on its app and website for customers who use wheelchairs to find flights that can best accommodate the specific dimensions of their personal mobility device. The airline also announced that eligible customers may seek a refund of the fare difference if a customer needs to pay more for a flight that can accommodate their wheelchair.Last year, United and United Express together carried more than 200,000 checked wheelchairs.In addition to working with the airline's Accessible Travel Advisory Board, United said it collaborated with United Spinal Assosciation and Numotion to develop these industry-first initiatives.How It WorksCustomers with a personal wheelchair can visit the United app or united.com and use the fil...