Common Travel Mistakes and How to Avoid Them in 2024
Their best method for success, it seems, is to communicate via polite, concise email queries rather than phone calls or online chat or web forms. Those customer service email addresses are sometimes harder to find, but that means they may receive faster attention or better service. Plus, they make for a clean, written record you can forward two weeks later if you don’t hear back.And if you don’t, aim higher. When Amy from St. Paul, Minn., wrote to me asking for help with a $1,172 credit from United Airlines that was proving impossible to use, I suggested she use elliott.org/company-contacts, a site run by Elliott Advocacy, a nonprofit that does Tripped Up-like work and provides contact information for travel providers. She told me she wrote to a customer care executive at United and heard...
